Terms & Conditions

Effective Date: June 1, 2025

(For information specific to our membership plans, please see our Luxe VIP Membership Terms and Conditions Page)

Welcome to Luxe Thai Massage. By accessing our website (https://www.luxethaimassage.com) or using our services, you agree to be bound by the following Terms & Conditions. Please read them carefully, as they govern your use of our website, booking system, and in-person services.

Acceptance of Terms

By booking an appointment or using our website, you affirm that you are at least 18 years old and legally capable of entering into these Terms. Continued use of our services implies full acceptance of these Terms & our Privacy Policy.

Referral Program Terms

Luxe Thai Massage’s Referral Program allows current customers to earn credits by referring new clients. By participating, you agree to the following terms:

Referral credits are awarded only when the referred individual is a new customer who completes their first massage appointment with Luxe Thai Massage.
After completing a massage, referring customers receive a personalized referral card to share. The referral card must be presented by the new customer at their appointment to validate the referral.
Referral credits are issued as coupon codes valid exclusively for online bookings of massage services. Coupons cannot be used for membership fees, gift cards, or other purchases.
Referral credits have no cash value, are non-transferable, cannot be redeemed for cash, and expire 90 days after issuance with no exceptions.
Customers must complete a massage appointment and receive a new referral card before earning additional referral credits.
Luxe Thai Massage reserves the right to modify or cancel the Referral Program at any time without prior notice.
Any fraudulent referrals or misuse of the program will result in disqualification from participation and revocation of earned credits.
By participating, you consent to receive referral-related communications via email or SMS; message and data rates may apply.
Management reserves the right to refuse service to anyone violating these terms.

Services Offered

Luxe Thai Massage provides professional, therapeutic massage services by licensed therapists. Our services include Thai Massage, Deep Tissue Massage, Swedish Massage, Couples Massage, Four Hands Massage, and Foot Massage. All services are provided by appointment only and are subject to availability.

Booking, Check-In, and Cancellation & Refund Policy

Appointments: Must be booked online or via phone. A valid credit card is required to secure all bookings.
Check-In: Clients should arrive at least 15 minutes before the scheduled appointment.
Late Arrivals: If you arrive late for your appointment, your session may be shortened to accommodate the next booking, but you will be charged for the full scheduled session. Please arrive on time to enjoy your full treatment.
Cancellations: Cancellations made at least 24 hours before the scheduled appointment will be fully refunded minus any applicable processing fees. Cancellations made with less than 24 hours' notice will incur a charge of 50% of the scheduled service price. No-shows will be charged the full session amount.

Hygiene, Linens & Service Refusals

To maintain a sanitary, respectful environment, the following policies apply:

Spray Tans, Makeup & Transferable Products: Clients with spray tans, heavy makeup, self-tanning lotions, body glitter, or other residue-producing products may be refused service. These can damage our linens and violate hygiene protocols. If a client arrives with any such product on their skin, the appointment will be considered a no-show and the full-service charge will apply.
Damage to Linens: If damage occurs due to residue, tanning products, bodily fluids (accidental or otherwise), or other staining agents, a $50 linen damage fee will be added to the client's bill.
Fluid Discharge: Any discharge—intentional or accidental—that occurs during the session will result in immediate termination of the session and full payment will still be required.
Draping Requirements: Clients must remain fully draped at all times. Any request to remove or modify the draping will result in immediate termination of the session, a full charge, and possible permanent banning.
Right to Refuse Service: We reserve the right to refuse service for any reason not prohibited by law, including past behavior at our establishment or others, suspected or confirmed inappropriate conduct, and known history of sexual misconduct or criminal behavior.

Code of Conduct

We reserve the right to refuse or terminate service to any client exhibiting inappropriate conduct. This includes, but is not limited to:

Hygiene concerns
Unwanted touching
Harassment
Sexual innuendo
Inappropriate behavior or threatening speech (including disrespectful language or requests)
Anyone suspected of engaging in, or has a known history of, inappropriate conduct toward massage therapists at our establishment or any other massage therapy business
Signs of intoxication or drug influence
Repeated policy violations
Any behavior that compromises the safety and comfort of our staff or other guests

Such actions may also result in the client being banned from future services.

Payment, Refunds & Gift Cards

Payment: Payment is due at the time of service. We accept major credit cards and other forms of payment as listed on our site.
Refunds: No refunds are issued for completed services. Cancellations made with at least 24 hours’ notice may be refunded minus any applicable processing fees.
Gift Cards: Non-refundable and cannot be exchanged for cash. Must be presented at the time of service.
Gift cards may be redeemed for regular-priced services and products only. They cannot be applied toward memberships or membership fees.

Health Disclosure & Responsibilities

To ensure your safety and comfort, please inform your therapist or our staff of any health concerns prior to your session. This includes, but is not limited to: pregnancy, high blood pressure, heart conditions, recent surgeries or injuries, allergies, contagious illnesses, skin conditions, or any other medical concerns. Failure to disclose relevant health information may limit our ability to provide safe treatment.

Massage is not a substitute for medical care.
Clients should consult their physician if unsure about receiving massage therapy.
Please reschedule your session if you are ill or contagious.

User Conduct (Website)

You agree not to:

Use the website for illegal purposes.
Attempt unauthorized access to any portion of the site.
Interfere with or compromise the functionality of the website.

Intellectual Property

All website content including logos, text, images, and service names are owned by Luxe Thai Massage, LLC. Unauthorized reproduction is strictly prohibited.

Third-Party Links

We may link to third-party websites. Luxe Thai Massage is not responsible for their content or privacy practices.

Disclaimers

We do not guarantee specific outcomes or therapeutic results.
All therapists are licensed and insured but do not diagnose or treat medical conditions.

Limitation of Liability

To the fullest extent permitted by law, Luxe Thai Massage and its team are not liable for any indirect or consequential damages related to your use of our services or website.

Indemnification

You agree to indemnify Luxe Thai Massage and its team against all claims arising from your breach of these Terms or misuse of our services.

Modifications to Terms

We may revise these Terms & Conditions at any time. Continued use of our site or services constitutes acceptance of those changes.

Governing Law

These Terms shall be governed by the laws of the State of Texas. Legal proceedings must take place in Bexar County, Texas.

Contact Information

Luxe Thai Massage
Phone: (210) 251-8036
Email: info@luxethaimassage.com
Address: 1304 W Borgfeld Drive, San Antonio, TX 78260

By continuing to use our services and website, you confirm that you have read, understood, and agree to abide by these Terms & Conditions.

(For information specific to our membership plans, please see our Luxe VIP Membership Terms and Conditions Page)