Luxe VIP Members Terms & Conditions

Effective: 28 July 2026

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This Luxe VIP Membership Policy (“Policy”) supplements the general Terms and Conditions of Luxe Thai Massage, LLC (“Luxe Thai Massage,” “LTM,” “we,” “us,” or “our”) and governs participation in the Luxe VIP Membership program.

By enrolling in the Luxe VIP Membership, authorizing recurring payments, or using a membership session or benefit, the member acknowledges that they have read, understood, and agreed to this Policy and Luxe Thai Massage’s general Terms and Conditions.

Relationship to General Terms and Conditions

This Policy supplements Luxe Thai Massage’s general Terms and Conditions.

If this Policy conflicts with the general Terms and Conditions regarding membership billing, monthly membership sessions, loyalty rewards, membership cancellation, session expiration, or another membership-specific benefit, this Policy will control.

Luxe Thai Massage’s general Terms and Conditions will control all other matters, including professional conduct, health disclosures, premises rules, general service policies, and matters not specifically addressed in this Policy.

Membership Overview and Recurring Billing

The Luxe VIP Membership is a recurring monthly wellness membership billed at $89 per month.

A one-time, non-refundable $25 enrollment fee is charged when the membership begins.

The monthly membership payment will be charged automatically on the calendar date corresponding to the member’s original enrollment date. For example, a membership beginning on May 3 will ordinarily renew on June 3 and on the third day of each following month.

If a month does not contain the corresponding calendar date, the payment may be processed on the last calendar day of that month.

Membership payments will continue automatically until the membership is canceled in accordance with the Membership Cancellation Requests section of this Policy.

Each successfully paid membership cycle issues one (1) 60-minute Luxe Signature Massage to the member’s account.

Membership enrollment fees and monthly membership payments are non-refundable after processing, including in cases of non-use, partial use, voluntary cancellation, or early cancellation, except where otherwise required by law or when a charge resulted from a verified billing error by Luxe Thai Massage.

Members are responsible for maintaining an accurate payment method, email address, telephone number, and other account information.

Membership benefits are available only to active, paid members in good standing.

Except for the seventh-visit loyalty reward as specifically permitted below, membership sessions, pricing, and benefits are personal to the enrolled member and may not be sold, shared, assigned, transferred, or gifted.

Monthly Included Membership Session

Each successfully completed monthly membership payment issues one (1) monthly included 60-minute Luxe Signature Massage.

A monthly included membership session:

Is issued only after the applicable monthly payment has been successfully processed;
May not be used or reserved before it has been issued;
May not be split into shorter appointments;
May not be combined or pooled with another monthly session;
May not be transferred or gifted to another person;
May not be converted into cash, account credit, merchandise, a gift card, or another service; and
Remains subject to all booking, cancellation, rollover, and expiration requirements stated in this Policy.

Monthly included membership sessions are issued as individual 60-minute sessions.

A monthly included membership session may be applied as the 60-minute base of an eligible 90-minute or 120-minute appointment only when the applicable upgrade fee is paid.

Membership Upgrades and Included Perks

Members may upgrade an eligible monthly included session at the following rates:

Add 30 minutes for a 90-minute appointment: $45
Add 60 minutes for a 120-minute appointment: $90

Upgrade availability is subject to therapist, room, and scheduling availability.

An upgrade fee does not issue an additional monthly session and does not cause the appointment to count as more than one visit toward the loyalty reward.

Showers are available to active VIP Members at a reduced rate of $10 for a 20-minute shower reservation, compared with the regular $15 rate, subject to room, staff, scheduling, and operational availability.

Membership pricing and perks may not be combined with another discount, promotion, gift card, coupon, or outside offer except where expressly permitted by this Policy.

Birthday Bonus

An active VIP Member may receive one complimentary 30-minute birthday add-on, subject to the following requirements:

The bonus must be booked and used on the member’s actual birthday;
The member must request the birthday bonus when the appointment is booked;
The bonus is subject to appointment, therapist, and scheduling availability;
The bonus is an add-on and may not be redeemed as a separate standalone appointment;
The bonus has no cash, refund, credit, transfer, or exchange value; and
Failure to request the bonus before the booking is finalized may result in forfeiture because additional appointment time may not be available.

The birthday bonus is not automatically applied, does not count toward the loyalty reward, and is not guaranteed if the member does not provide advance notice.

An exception allowing use on another date may be granted only at the sole discretion of Luxe Thai Massage and does not create precedent or a right to future exceptions.

Loyalty Reward: Complimentary Massage After Six Eligible Visits

An active VIP Member will receive one (1) complimentary 60-minute loyalty massage after completing six (6) eligible member visits, subject to the requirements below.

Maturation Period

The member must remain continuously active, paid, and in good standing for three (3) full billing cycles before visits begin accumulating toward the loyalty reward. This period is referred to as the “Maturation Period.”

Visits completed before the Maturation Period has been satisfied do not count retroactively.

Eligible-visit accumulation begins after the member has completed the three full billing cycles.

Eligible Visits

The following completed appointments count toward the loyalty reward:

A completed massage redeemed through the member’s monthly included membership session; and
An additional completed massage purchased at an applicable member rate.

A monthly included session counts because it is funded by the member’s recurring membership payment.

Each eligible completed appointment counts as one (1) visit, regardless of:

Appointment duration;
Service price;
Service format;
Number of guests; or
Number of therapists involved.

A 90-minute appointment counts as one visit.

A 120-minute appointment counts as one visit.

A Four Hands Massage appointment counts as one visit.

A Couples Massage appointment counts as one (1) eligible visit total and does not count as two visits merely because two guests receive services. The visit will be credited only to the active member account used to book or redeem the appointment. If two active members separately redeem their own monthly membership sessions for the same Couples Massage appointment, each member will receive one (1) eligible visit.

The following do not count toward a loyalty reward:

Canceled appointments;
Missed appointments;
No-shows;
Forfeited appointments;
Birthday bonuses;
Referral rewards;
Courtesy credits;
Promotional services;
Previously redeemed seventh-visit loyalty rewards;
Other complimentary services; and
Any appointment that was not completed.

After six eligible visits have been completed, Luxe Thai Massage will issue the loyalty reward and the eligible-visit counter will reset to zero.

The member may begin accumulating visits toward the next reward after the previous reward has been issued. The previous reward does not have to be redeemed before the next six-visit accumulation period begins.

Luxe Thai Massage reserves the right to review and verify all visit records before issuing a reward.

Any attempt to falsify, duplicate, manipulate, transfer, or circumvent visit counts may result in forfeiture of the reward and suspension or termination of membership benefits.

Loyalty Reward Use

The loyalty reward provides one complimentary 60-minute massage.

The reward may be:

Used by the member; or
Gifted by the member to a friend, family member, or another recipient.

A gifted loyalty reward does not transfer the membership itself or provide the recipient with member pricing or other membership benefits.

A recipient using a gifted reward remains subject to Luxe Thai Massage’s general Terms and Conditions, intake requirements, professional-conduct requirements, cancellation policy, and service eligibility requirements.

When a gifted reward is booked, the member’s full name must be provided for verification.

The loyalty reward:

Must be used within 90 calendar days after issuance;
May not be exchanged for cash, account credit, a gift card, merchandise, or another service;
May not be combined with another promotion, discount, reward, or coupon;
Does not count as an eligible visit toward another loyalty reward; and
May be upgraded only upon payment of the applicable published upgrade fee.

Reward Issuance, Email Delivery, and Redemption Responsibility

Upon completion and verification of the sixth eligible completed member visit, Luxe Thai Massage will issue the complimentary 60-minute loyalty reward by emailing a coupon code to the email address associated with the member’s membership account.

The reward is considered issued on the date the reward email is sent to the membership email address on file.

The reward email will identify the benefit as a promotional loyalty reward and will provide:

The applicable coupon code;
The reward description;
The issuance date;
The exact expiration date; and
Any applicable redemption restrictions.

Members are responsible for:

Maintaining an accurate email address;
Reviewing the email address associated with their membership;
Checking inbox, spam, junk, promotional, and filtered email folders;
Retaining the coupon code; and
Redeeming the reward before its stated expiration date.

Failure to open, read, receive, locate, retain, or use the reward email or coupon code does not extend the expiration date and does not entitle the member or recipient to a replacement reward, refund, account credit, or expiration extension.

Luxe Thai Massage is not required to provide additional expiration reminders, follow-up notices, or requests asking whether the member wishes to use the reward.

Online Loyalty Reward Bookings

For an online booking, the coupon code must be entered and successfully applied during checkout.

The reward will not be automatically applied to an online appointment.

If a member or recipient completes an online payment without entering and applying the coupon code, the paid appointment will be honored as booked. Luxe Thai Massage is not required to:

Refund the payment;
Reverse the transaction;
Apply the coupon retroactively;
Extend the coupon expiration date; or
Issue a replacement reward.

Staff-Assisted Loyalty Reward Bookings

For a booking made by telephone, text message, in person, or through another staff-assisted method, the member or recipient must notify Luxe Thai Massage before the booking is finalized that the loyalty reward will be used.

The member or recipient must provide the applicable coupon code and any requested verification information.

Luxe Thai Massage is not responsible for asking whether a member has an available loyalty reward or automatically applying a reward to an appointment.

Once the stated expiration date passes, the coupon code becomes invalid, and the reward is permanently forfeited with no cash, refund, credit, replacement, extension, or exchange value.

Session Use, Appointment Cancellations, and Booking Responsibilities

Members are responsible for booking appointments in advance.

VIP Membership provides access to membership benefits and pricing but does not guarantee:

Appointment availability;
Preferred dates or times;
Specific therapists;
Therapist gender;
Specific treatment rooms;
Couples-room availability;
Appointment duration; or
Any particular service format.

Requests to cancel or reschedule an appointment must be received by Luxe Thai Massage within the applicable notice period stated below.

Requests to reschedule are subject to availability and are not guaranteed.

If Luxe Thai Massage cannot accommodate a requested reschedule, the original appointment and applicable cancellation policy remain in effect.

Appointments Canceled at Least 24 Hours in Advance

Appointments canceled at least 24 hours before the scheduled appointment time may be canceled or rescheduled without a cancellation penalty.

For an appointment paid directly with money, the amount paid will be refunded minus any applicable payment-processing fees.

A monthly included membership session used for the appointment will be returned to the member’s account only if the session remains valid and unexpired. The returned session remains subject to its original expiration date.

A loyalty reward, birthday bonus, referral reward, courtesy credit, or other complimentary or promotional benefit will be returned only if it remains valid, unexpired, and otherwise eligible under the terms governing that benefit.

Returning a session, reward, credit, or benefit does not extend, renew, or restart its original expiration period.

For an upgraded appointment using a monthly included membership session:

The eligible monthly session will be returned to the member’s account; and
The separately paid upgrade fee will be refunded minus any applicable payment-processing fees.

Paid Appointments Canceled at Least 5 Hours but Fewer Than 24 Hours in Advance

An appointment paid directly with money that is canceled at least 5 hours but fewer than 24 hours before the scheduled appointment time will incur a charge equal to 50% of the scheduled service price.

A separately paid upgrade, enhancement, or other applicable service charge associated with the appointment will be subject to the same 50% cancellation charge.

Monthly included sessions and complimentary or promotional benefits are not eligible for a 50% or prorated return. The full forfeiture requirements below apply to those sessions and benefits.

Paid Appointments Canceled Fewer Than 5 Hours in Advance and No-Shows

An appointment paid directly with money that is canceled fewer than 5 hours before the scheduled appointment time, as well as a no-show, will be charged 100% of the scheduled service price.

The appointment will not be eligible for a refund or complimentary rescheduling.

A separately paid upgrade, enhancement, or other applicable service charge associated with the appointment will also be subject to the applicable 100% cancellation charge.

Cancellation of Monthly Included Sessions and Complimentary Benefits

Appointments booked using any of the following require at least 24 hours’ cancellation notice for the session or benefit to be returned:

A monthly included membership session;
A seventh-visit loyalty reward;
A birthday bonus;
A referral reward;
A courtesy credit; or
Another complimentary or promotional benefit.

If Luxe Thai Massage receives the cancellation request at least 24 hours before the scheduled appointment time, the session or benefit will be returned only if it remains valid, unexpired, and otherwise eligible.

Returning the session or benefit does not extend, renew, or restart its original expiration period.

If the appointment is canceled fewer than 24 hours before the scheduled appointment time, the monthly session, reward, credit, or benefit used for the appointment will be forfeited in full.

A no-show will also result in the full and permanent forfeiture of the session, reward, credit, or benefit used for the appointment.

Monthly included sessions and complimentary or promotional benefits are issued and redeemed as whole benefits. They cannot be:

Divided;
Partially restored;
Prorated;
Converted into partial credits; or
Partially refunded.

After forfeiture, no replacement session, reward, refund, account credit, expiration extension, or complimentary rescheduling will be provided.

Cancellation of an Upgraded Membership Appointment

When a 90-minute or 120-minute appointment uses a monthly included membership session as the first 60 minutes:

Cancellation fewer than 24 hours before the appointment results in full forfeiture of the monthly session;
Cancellation at least 5 hours but fewer than 24 hours before the appointment results in a charge equal to 50% of the separately paid upgrade fee; and
Cancellation fewer than 5 hours before the appointment or a no-show results in a charge equal to 100% of the separately paid upgrade fee.

Late Arrivals and No-Shows

Late arrivals and no-shows are governed by Luxe Thai Massage’s general Terms and Conditions.

A member who fails to arrive within 15 minutes after the scheduled appointment time may be marked as a no-show at management’s discretion.

Once the appointment is marked as a no-show:

The appointment is forfeited;
The applicable monetary charge or membership-session forfeiture applies; and
Luxe Thai Massage may release the appointment time for another booking.

If a late-arriving member is accepted for service, the appointment may be shortened to prevent delaying the next scheduled appointment.

The appointment will end at its originally scheduled time.

The member remains responsible for the full scheduled service charge or applicable membership-session redemption. Missed service time will not be extended, restored, refunded, or credited.

Default Application of Monthly Membership Sessions

When an active member has an eligible and unexpired monthly included membership session available, Luxe Thai Massage will apply the oldest available monthly session to the member’s eligible appointment unless the member expressly requests, before the booking is finalized, to pay separately and preserve the monthly session for later use.

For a 90-minute or 120-minute appointment, an available monthly session will be applied to the first 60 minutes, and the applicable upgrade fee will be charged for the additional time.

This default applies to bookings manually processed by Luxe Thai Massage by:

Telephone;
Text message;
In person; or
Another staff-assisted booking method.

For online appointments, members are responsible for selecting the applicable membership plan or session benefit during booking and checkout.

If a member completes online payment without selecting an available monthly membership session:

The paid appointment will be honored as booked;
The unused monthly session will remain available subject to its original expiration date; and
Luxe Thai Massage is not required to refund or reverse the payment or retroactively apply the session.

Booking Requirements and Redemption Responsibilities

Members are responsible for confirming that an eligible, issued, and unexpired monthly membership session is available before booking an appointment using that benefit.

Members are responsible for communicating their intended payment or redemption method before a staff-assisted booking is finalized.

The following will not be applied automatically:

Seventh-visit loyalty rewards;
Birthday bonuses;
Courtesy credits;
Coupons; and
Other promotional benefits.

The member or recipient must request an eligible benefit before a staff-assisted booking is finalized or enter and successfully apply the applicable coupon code when online redemption is permitted.

Referral credits must be redeemed online in accordance with Luxe Thai Massage’s Referral Program Terms.

Gift cards cannot be applied toward:

Monthly membership fees;
Member-rate services; or
Membership upgrades.

Luxe Thai Massage is not responsible for asking whether a member wishes to use a reward, coupon, gift card, promotional benefit, or other available credit.

Certain services, including Couples Massage and Four Hands Massage, may be subject to additional booking requirements, including online-only booking during weekends, holidays, peak-demand periods, or other high-volume times.

Membership status does not exempt a member from those requirements.

Rollover and Expiration Policy

An unused monthly included membership session rolls over for 90 calendar days from its original issue date while the membership remains active and in good standing.

Each session retains its own issue date and expiration date.

Using a newer session does not extend an older session’s expiration date.

Returning a session following an eligible cancellation does not restart or extend its expiration period.

Expired sessions:

Are permanently invalid;
Are non-redeemable;
Cannot be restored or replaced; and
Have no cash, refund, credit, transfer, or exchange value.

Members are solely responsible for tracking and using sessions and rewards before their expiration dates.

Luxe Thai Massage is not responsible for providing expiration reminders or notifications unless otherwise required by law.

Membership Pause Requests

A member may request one membership pause of up to two (2) consecutive monthly billing cycles during the membership relationship.

A pause is subject to the following requirements:

The request must be submitted in writing;
The request should be received at least seven calendar days before the next scheduled billing date;
A pause is subject to approval by Luxe Thai Massage;
The account must be current and in good standing;
No unused monthly included membership sessions may remain on the account;
No unused seventh-visit loyalty rewards may remain available; and
The member must identify the requested pause period.

During an approved pause:

Monthly membership billing will temporarily stop;
No new monthly sessions will be issued;
Member pricing and active-member benefits will be unavailable;
Loyalty visits will not accumulate; and
The pause will not count toward the three-cycle Maturation Period.

The membership will resume automatically after the approved pause period unless the member separately submits a membership cancellation request.

A pause is not a cancellation.

A pause does not waive or refund any payment already processed.

Luxe Thai Massage may deny a pause request that does not satisfy these requirements or cannot reasonably be processed before the next billing date.

Effect of Membership Cancellation on Unused Sessions

Membership cancellation becomes effective immediately when the cancellation request is processed by Luxe Thai Massage.

The date Luxe Thai Massage processes the cancellation is the “Effective Cancellation Date.”

Upon cancellation:

Future recurring billing will stop after the cancellation has been processed;
Active-member pricing and benefits terminate immediately;
New monthly sessions will no longer be issued;
Loyalty-visit accumulation stops immediately;
Birthday benefits and shower discounts terminate immediately; and
Appointments already scheduled are not automatically canceled.

Any unused and unexpired monthly included membership sessions remaining on the account on the Effective Cancellation Date may be redeemed for 60 calendar days following that date.

The 60-day post-cancellation redemption period replaces each remaining monthly session’s previous expiration date.

After the 60-day post-cancellation period, all remaining monthly included sessions expire permanently and have no cash, refund, credit, transfer, or exchange value.

The post-cancellation period applies only to eligible monthly sessions issued before cancellation. It does not:

Reactivate the membership;
Restore member pricing generally;
Issue new sessions;
Restart loyalty accumulation;
Create a new birthday benefit; or
Extend another promotional benefit.

An eligible monthly session redeemed during the 60-day post-cancellation period may be upgraded by paying the membership upgrade rate that was in effect on the Effective Cancellation Date, subject to appointment availability.

A seventh-visit loyalty reward issued before membership cancellation will remain valid until the expiration date stated in the reward email.

Membership cancellation does not extend, renew, or restart the loyalty reward’s expiration period.

Membership Cancellation Requests

A member may cancel the membership by submitting a written cancellation request to Luxe Thai Massage.

Written requests may be sent by either of the following methods:

By mail:

Luxe Thai Massage
1304 W Borgfeld Dr
San Antonio, TX 78260

By email:

info@luxethaimassage.com

The request must include:

The member’s full name;
The email address associated with the membership account; and
A clear statement requesting cancellation of the membership.

A mailed request is considered received when it is actually delivered to Luxe Thai Massage at the address above.

An emailed request is considered received when it is delivered to Luxe Thai Massage’s email system at the email address above.

Members sending a request by mail are responsible for allowing adequate delivery time.

Members should provide at least seven (7) calendar days’ written notice before the next scheduled billing date to ensure sufficient time for the request to be received and processed before the next recurring payment.

Luxe Thai Massage will make reasonable efforts to process cancellation requests promptly.

A request received fewer than seven calendar days before the next scheduled billing date may not be processed before the upcoming payment is submitted or completed.

Luxe Thai Massage will not unreasonably delay processing a complete cancellation request. Complete email cancellation requests will ordinarily be processed within two (2) business days after receipt. If a complete cancellation request is received before the next recurring payment has been submitted for processing, Luxe Thai Massage will not intentionally submit that payment merely because fewer than seven calendar days’ notice was provided.

If the next payment is processed before cancellation is completed:

The payment will remain non-refundable except where otherwise required by law or when caused by a verified Luxe Thai Massage billing error;
The corresponding monthly included session will be issued to the account; and
The issued session will become subject to the 60-day post-cancellation redemption period once cancellation is processed.

If Luxe Thai Massage processes the cancellation before the upcoming payment is submitted, the future payment will not be intentionally processed.

Cancellation becomes effective immediately on the date Luxe Thai Massage processes the request.

Luxe Thai Massage may provide written confirmation of the cancellation and Effective Cancellation Date by email.

Membership cancellation does not automatically cancel appointments already scheduled.

The member remains responsible for separately canceling scheduled appointments in accordance with this Policy and Luxe Thai Massage’s general Terms and Conditions.

Payment Status and Good Standing

A member must remain current on all membership payments to use monthly sessions, member pricing, and other active-member benefits.

A monthly session is issued only after the corresponding payment has been successfully processed.

If a payment fails, is reversed, is disputed, or remains unpaid:

The membership may be placed out of good standing;
New monthly sessions may not be issued;
Membership benefits may be temporarily unavailable; and
Luxe Thai Massage may require the payment issue to be resolved before benefits are restored.

Resolving a failed or reversed payment does not automatically extend the expiration date of a previously issued session unless Luxe Thai Massage determines that an extension is appropriate.

Cancellation of the membership does not eliminate any valid unpaid balance or charge that arose before the Effective Cancellation Date.

Monthly Included Session Verification and Upgrade Booking

Before booking a 90-minute or 120-minute appointment using a monthly included membership session, the member is responsible for verifying that an eligible monthly session is available and unexpired.

When an eligible monthly session is available:

It will be applied to the first 60 minutes; and
The applicable membership upgrade fee will be charged for the additional time.

If a member books an upgraded membership appointment without an eligible monthly session available, the member will be charged:

The applicable member price for the 60-minute base service;
The applicable upgrade fee; and
A disclosed $15 administrative fee when manual account review or correction is reasonably required because the member selected an unavailable or ineligible membership benefit.

The $15 administrative fee applies only when manual account review or correction is reasonably required. It is not automatically imposed merely because a member raises a billing concern or exercises a lawful payment-dispute right.

Discounts, Promotions, and Fair Use

VIP Member pricing cannot be combined with other discounts, promotions, or promo codes unless expressly permitted by Luxe Thai Massage.

Referral credits earned through the Luxe Thai Massage Referral Program may be used by active VIP Members only in accordance with the Referral Program Terms.

Referral credits must be redeemed online and may not be retroactively applied to a completed payment.

No other promotion, outside coupon, or unauthorized discount may be combined with member pricing.

Members may not:

Stack unauthorized offers;
Duplicate coupon codes;
Falsify eligibility;
Sell or transfer restricted benefits;
Create duplicate accounts to obtain benefits; or
Circumvent booking, payment, or reward restrictions.

Misuse may result in:

Cancellation of the affected booking;
Forfeiture of the affected promotional benefit;
Suspension of membership benefits;
Membership termination; or
Denial of future service.

Membership Abuse, Investigation, and Suspension

Luxe Thai Massage may temporarily suspend or restrict membership benefits while investigating suspected:

Benefit misuse;
Coupon or loyalty manipulation;
Payment disputes;
Fraud;
Account duplication;
Policy violations; or
Conduct or safety concerns.

A temporary suspension does not itself cancel the membership or stop recurring billing. A member who wishes to stop future billing must separately cancel the membership under the Membership Cancellation Requests section.

If monthly billing continues during an investigation, monthly sessions associated with successfully processed payments will continue to be issued to the member’s account.

If Luxe Thai Massage prevents the member from redeeming an issued monthly session during a temporary suspension and later reinstates the membership, the expiration date of each affected session will be extended by the number of calendar days during which Luxe Thai Massage prevented redemption.

If misuse or a material violation is confirmed, Luxe Thai Massage may terminate the membership, revoke promotional benefits, deny future participation, or take another action permitted by this Policy and applicable law.

If Luxe Thai Massage terminates the membership, future recurring billing will stop immediately. Any unused and unexpired paid monthly membership sessions will remain subject to the 60-day post-cancellation redemption period stated in this Policy.

If Luxe Thai Massage determines that the member cannot safely or lawfully return to the premises because of misconduct, threats, harassment, sexual misconduct, fraud, or another material safety concern, Luxe Thai Massage may prohibit in-person redemption. In that circumstance, Luxe Thai Massage will provide any refund, account adjustment, or other remedy required by applicable law, less any valid unpaid balance or other amount lawfully owed. Complimentary, promotional, and loyalty benefits may be revoked upon termination for confirmed misuse or misconduct.

Guests, Sharing, and Gift Cards

VIP benefits are intended for the enrolled member only.

Monthly included membership sessions may not be shared, gifted, sold, or transferred.

The only membership benefit that may be gifted is an eligible seventh-visit loyalty reward, as expressly permitted by this Policy.

Gift cards are non-refundable and cannot be exchanged for cash except where required by law.

Gift cards do not expire earlier than five (5) years from the date of purchase or issuance, in accordance with applicable law.

After any applicable expiration period, unused value may be void to the extent permitted by law.

Gift cards:

Must be presented at the time of service;
Cannot be applied toward membership fees;
Cannot be applied toward member-rate services;
Cannot be applied toward membership upgrades;
Are redeemable for eligible services and products at current pricing; and
Do not guarantee a specific price, promotion, therapist, date, or appointment time.

Gift cards are treated as cash and will not be replaced if lost, stolen, transferred, or used without authorization.

Luxe Thai Massage is not responsible for unauthorized gift-card use.

Adverse Weather, Emergencies, and Force Majeure

Luxe Thai Massage may cancel, reschedule, delay, or modify appointments because of:

Severe weather;
Natural disasters;
Power, water, or utility outages;
Government advisories;
Unsafe travel conditions;
Building emergencies;
Staffing emergencies; or
Other events beyond Luxe Thai Massage’s reasonable control.

If Luxe Thai Massage cancels an appointment because of such conditions, the affected monthly session, reward, or payment will not be forfeited and the appointment may be rescheduled without penalty, subject to availability.

If a member cannot attend because of severe or unsafe weather, Luxe Thai Massage may, at its sole discretion, waive an otherwise applicable charge or forfeiture.

Members should provide notice as soon as reasonably possible.

Luxe Thai Massage’s decision concerning operational and safety conditions will be final, subject to applicable law.

Exceptions and Courtesy Credits

Luxe Thai Massage may, at its sole discretion:

Waive a cancellation charge;
Return a forfeited session;
Extend a benefit;
Issue a courtesy credit; or
Permit limited-use rescheduling.

Any exception:

Is a one-time courtesy;
Does not modify this Policy;
Does not establish a continuing business practice;
Does not create precedent; and
Does not entitle the member to the same exception in the future.

A courtesy rescheduling credit may be subject to:

A specific expiration date;
Booking restrictions;
Blackout dates;
Service limitations;
Therapist limitations; and
Appointment availability.

Appointment Cancellation and Membership Cancellation Are Separate

Canceling or rescheduling an appointment does not cancel the membership or stop recurring billing.

Canceling the membership does not automatically cancel an appointment already scheduled.

Members are responsible for separately canceling:

Scheduled appointments; and
The recurring membership.

Each cancellation must comply with the applicable notice and procedure requirements.

Member Conduct and Right to Refuse Service

Members must comply with Luxe Thai Massage’s general Terms and Conditions, professional-conduct standards, draping requirements, health and safety rules, and premises policies.

Luxe Thai Massage may deny, interrupt, or terminate service and may suspend or terminate membership participation because of:

Inappropriate conduct;
Harassment;
Threatening or abusive behavior;
Sexual misconduct;
Intoxication or impairment;
Fraud;
Repeated policy violations;
Unsafe behavior;
Unlawful conduct; or
Conduct that compromises the safety or comfort of staff or guests.

Membership status does not limit Luxe Thai Massage’s right to refuse service for any lawful reason.

An appointment denied or terminated because of a member’s conduct may remain subject to the full scheduled charge or session forfeiture under Luxe Thai Massage’s general Terms and Conditions.

Luxe Thai Massage is not responsible for lost, stolen, or damaged personal property except to the extent liability cannot legally be excluded.

The limitations of liability and other legal protections stated in Luxe Thai Massage’s general Terms and Conditions apply to the membership and membership services to the fullest extent permitted by law.

Nothing in this Policy waives a right or remedy that cannot legally be waived.

Premises Monitoring

Members acknowledge that Luxe Thai Massage may use video surveillance in common areas for safety, security, loss prevention, and operational purposes, as disclosed in the general Terms and Conditions.

Common areas may include:

Entrances;
Reception areas;
Hallways; and
Exterior areas.

No recording occurs in treatment rooms, restrooms, or other areas where privacy is reasonably expected.

No Medical Guarantee

Membership participation does not guarantee a therapeutic, medical, or wellness outcome.

Massage services are provided for relaxation and general wellness purposes only.

Massage therapists do not diagnose medical conditions, prescribe treatment, or replace care from a qualified healthcare provider.

Members remain responsible for disclosing relevant health information and determining, in consultation with an appropriate healthcare professional when necessary, whether massage is suitable for them.

Electronic Communications and Notices

By enrolling and providing contact information, members agree to receive transactional membership communications by email or text message, including:

Billing notices;
Payment-failure notices;
Cancellation confirmations;
Policy updates;
Appointment communications;
Loyalty reward emails; and
Service-related notices.

Transactional communications are separate from optional marketing communications.

Marketing consent is not required to purchase or maintain the membership.

Members are responsible for maintaining accurate contact information and checking filtered email folders.

Failure to read a transactional communication does not invalidate an otherwise properly sent notice, reward, billing communication, or policy update, except where applicable law provides otherwise.

Modifications to Membership Terms

Luxe Thai Massage may prospectively modify:

This Policy;
Membership pricing;
Membership benefits;
Upgrade pricing;
Reward terms; or
Membership availability.

Luxe Thai Massage will provide reasonable advance notice of a material change.

A membership price change will apply no earlier than the first renewal occurring after the stated effective date of the change and any required notice period.

Changes will not retroactively:

Increase a charge already paid;
Shorten the expiration date of an already-issued monthly session;
Shorten the expiration date stated on an already-issued loyalty reward; or
Change the cancellation terms applicable to an appointment booked before the change’s effective date.

An exception may apply when a change is required by law or is reasonably necessary to address fraud, misuse, health, safety, or a material system error.

Continued membership after the effective date of a properly disclosed change constitutes acceptance of the revised Policy except where applicable law requires additional affirmative consent.

Compliance With Applicable Law

This Policy is intended to comply with applicable federal, Texas, and local law.

Nothing in this Policy:

Waives a non-waivable consumer right;
Limits a legal remedy that cannot be limited;
Authorizes a charge prohibited by law; or
Overrides a mandatory legal requirement.

If applicable law requires a different result from a provision of this Policy, applicable law will control.

No Waiver

A failure or delay by Luxe Thai Massage in enforcing a provision of this Policy does not waive the right to enforce that provision later.

A discretionary exception, courtesy, or accommodation does not amend this Policy or create a continuing obligation.

Severability

If any provision of this Policy is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed as necessary.

The remaining provisions will continue in full force and effect.

Governing Law and Venue

This Policy is governed by the laws of the State of Texas.

Any legal proceeding arising from this Policy or the Luxe VIP Membership must be brought in a court of competent jurisdiction located in Bexar County, Texas, unless applicable law requires otherwise.

Membership Acknowledgment and Authorization

By enrolling in the Luxe VIP Membership, the member confirms that they:

Have read and agree to this Policy;
Have read and agree to Luxe Thai Massage’s general Terms and Conditions;
Authorize the recurring monthly membership charge;
Understand the monthly payment amount and billing frequency;
Understand that billing continues until the membership is canceled;
Understand the available methods for canceling the membership;
Understand that membership cancellation and appointment cancellation are separate;
Understand the rollover and expiration rules;
Understand the 24-hour cancellation requirement for preserving monthly sessions and complimentary benefits;
Accept the restrictions on discounts, transfers, rewards, refunds, and session use; and
Consent to receive necessary transactional membership communications.

Contact Information

Luxe Thai Massage

1304 W Borgfeld Dr
San Antonio, TX 78260

Phone: (210) 251-8036

Email: info@luxethaimassage.com

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