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Luxe VIP Members Terms & Conditions

Effective: 23 June 2025

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This Luxe VIP Membership Policy (“Policy”) supplements the general Terms of Service of Luxe Thai Massage (“LTM”) and governs participation in the Luxe VIP Membership program. By enrolling via our website or booking a member massage, you acknowledge and agree to be bound by the following terms.

1. Membership Overview

  • The Luxe VIP Membership is a month-to-month wellness plan, billed at $89/month, with a one-time $20 enrollment fee at signup.

  • Members receive one (1) 60-minute Luxe Signature Massage per month.

  • Membership is non-transferable and benefits are available only to active, paid members in good standing.

2. Upgrades & Included Perks

  • Members may upgrade their session at the following rates:
    – Add 30 minutes (90-min total): $45
    – Add 60 minutes (120-min total): $90

  • Complimentary showers are available to members upon request, based on room and staff availability.

  • Birthday Bonus: VIP Members may enjoy a 30-minute complimentary add-on, valid only when booked and used on the member’s actual birthday. This bonus is subject to availability and must be requested at the time of booking. Members are required to notify Luxe Thai Massage of their birthday bonus request in advance so appropriate scheduling adjustments can be made. Failure to notify us during booking may result in forfeiture of the bonus due to calendar limitations.

3. Session Use & Booking Responsibilities

  • Members are responsible for booking their sessions in advance. Availability is not guaranteed.

  • Appointments canceled with less than 24 hours’ notice or no-shows will be forfeited.

  • Unbooked sessions expire if not used within the rollover period (see below).

4. Rollover & Expiration Policy

  • Unused monthly massages roll over for 90 days from the original issue date, provided membership remains active.

  • Upon cancellation, any unused sessions remain redeemable for 60 days, after which they expire permanently.

  • Expired sessions are non-redeemable and have no cash or exchange value.

5. Free Session Verification & Booking Penalties

  • Before booking an upgraded session (e.g., 90-min or 120-min), members must verify that their free 60-minute session is available.

  • If an upgrade is booked without an eligible session available:

    • The $90 full member rate will be charged for the 60-minute base

    • A $15 administrative fee will be applied to manually process the adjustment

  • Any cancellation or dispute of this charge without prior notice will incur an additional $15 processing fee.

6. Discounts, Promo Codes & Fair Use

  • VIP Member rates cannot be combined with other discounts, promotions, or promo codes.

  • Members may not “double-dip” by applying outside offers to VIP pricing.

  • Any attempt to misuse, stack, or share discounts may result in suspension or termination of membership without refund.

7. Guests, Gift Cards & Sharing

  • VIP benefits are intended for the enrolled member only.

  • Members may not share, gift, or transfer sessions to others.

  • Gift cards cannot be applied toward member-rate services or upgrades.

8. Cancellations, Billing & Payments

  • Members may cancel at any time with at least 7 days’ written notice before the next billing cycle.

  • Late cancellations may result in one final monthly charge, which is non-refundable.

  • $25 late fee applies to any failed or overdue payments.

  • All membership benefits terminate immediately upon cancellation, unless used within the 60-day post-cancellation grace window.

9. Member Conduct & Liability

  • Members must maintain accurate contact and payment information on file.

  • Any conduct deemed inappropriate, abusive, or unlawful may result in denied service and termination of membership.

  • LTM is not liable for lost, stolen, or damaged items.

  • Members agree to waive all claims against LTM and its staff except in cases of gross negligence or willful misconduct.

10. Legal Disclosure – Texas Health Spa Act

  • This agreement is not a contract for health spa services under Chapter 702 of the Texas Occupations Code and is exempt from state-required bonding and refund regulations.

  • Luxe Thai Massage may update membership terms, pricing, or availability at any time with reasonable notice.

11. Acknowledgment of Terms

By enrolling in the Luxe VIP Membership, you confirm that you:

  • Have read and agree to this Policy and LTM’s general Terms of Service;

  • Understand your session use, booking, and billing responsibilities;

  • Accept the limitations on discounts, expiration of services, and cancellation terms.

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